Deskripsi
The ITIL® is a globally recognized IT service management certification. The ITIL® Foundation course is considered as the entry level qualification in the field of IT Service Management. The ITIL® Foundation professional will be able to guide an organization in implementing the best practices in IT Service Management and also in using IT as a tool for a business change and growth.
The ITIL® Foundation course emphasizes on adapting a common framework of IT Service Management practices that will help deliver value to a business. It also focuses on Quality Management approach and standards apart from following a practical approach to IT Service Management.
Materi
•Getting started with ITIL® Foundation
•Introduction to service management
•Service management lifecycle
•Introduction to Service Strategy
•Service Strategy Concepts
•Service Strategy Processes
•Introduction to service design
•Key concepts in service design
•Service design processes
•Introduction to Service Transition
•Service Transition Processes
•Introduction to Service Operations
•Service Operations Processes
•Functions
•Introduction to Continual Service Improvement
•Key Principles and Models
•Assessment
Peserta
This training is most suitable for those professionals, who want to move ahead in the IT Service Management sector such as:
•IT professionals
•Operations managers
•Service delivery professionals
•Quality analysts
•Production support engineer
Agenda & Venue
Batch I : 26 sd 28 Januari 2016 ; Batch II : 29 sd 31 Maret 2016 ; Batch III : 24 sd 26 Mei 2016 ; Batch IV : 26 sd 28 Juli 2016 ; Batch V : 27 sd 29 September 2016 ; Batch VI : 22 sd 24 November 2016
Venue : Jogja
Instruktur
HERY PURNAMA, OCA., CIW., ITILF.
Fasilitas
•Qualified instructor
•Training Module
•Free High Quality Electronic Books of ITIL FOUNDATION
•Free Consultation
•Certificate
•Stationeries: NoteBook and Ballpoint
•Jacket or waistcoat or T-Shirt
•Bag or backpackers
•Training Photo
•Training room with full AC facilities and multimedia
•lunch and 2 coffeebreak every day of training
•Airport pick up services (Jogja venue)
•Transportation during training (Jogja venue)INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL®) FOUNDATION
Pendaftaran Hub
Wahyu Endah Puspitasari (iin)
Mobile : 0822 2724 4566
BBM :75D8EB91
E-mail: iin@bexcellentjogja.com
